Frequently Asked Questions
Everything you need to know about our services and products.
How long does it take for my order to be processed?
Standard orders for non-personalized items are processed within 1-2 business days. For personalized engraving or custom key duplication, please allow 3-5 business days for precision craftsmanship before shipping.
What is your return policy for personalized items?
Items that have been custom engraved or specifically cut, such as keys and personalized gifts, are non-returnable unless they are found to be defective or there was an error in the engraving process.
Do you offer a warranty on shoe repairs and watch services?
Yes, we provide a 6-month guarantee on our shoe repair workmanship and a 12-month warranty on watch battery replacements, including pressure testing where applicable.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and popular digital wallets like Apple Pay and Google Pay for a seamless checkout experience.
How can I track my shipment?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
Can I get a spare car key programmed through the online store?
While we sell key shells and accessories online, advanced transponder programming requires your vehicle to be present. You can purchase the service online and visit any Mister Minit physical location for the final programming.